Download the Apps

Terms of Service

Effective date: August 5, 2026 Last updated: September 4, 2026

These Terms of Service (“Terms”) are a binding contract between you and AlienTech Services LLC, a Washington limited liability company doing business as Nest Patrol Tech and as NestPatrol (“NestPatrol,” “we,” “us,” “our”).

They cover the NestPatrol websites, the parent web portal, the parent mobile app, the supervised-device app, and all related services (together, the “Service”).

Read Section 17, Section 18, and Section 20 closely. They limit our liability and require most disputes to be resolved by individual arbitration instead of in court.

By creating an account, joining our update list, installing any NestPatrol app, or using the Service, you accept these Terms. If you do not accept them, do not use the Service.

1. Who may use NestPatrol

You may use the Service only if all of the following are true:

  • You are at least 18 years old.
  • You are the parent or legal guardian of each child whose device you supervise, or you hold documented legal authority to manage that device and that person’s account.
  • You own the supervised device, or you have the device owner’s authority to install supervision software on it.
  • You are located in the United States. The Service is offered only in the United States and is not directed to users in the European Economic Area, the United Kingdom, Switzerland, or Canada.
  • You are not barred from using the Service under any applicable law, sanctions list, or export control.

You are responsible for confirming that your intended use is legal where you and the supervised person live. Monitoring laws vary by state. Some states restrict monitoring of a minor by a non-custodial parent, a stepparent, or a guardian without a court order.

You represent and warrant that you have the legal authority described above for every device and every person you supervise. This representation is a condition of your license to use the Service. It survives termination.

2. Visible supervision is required

NestPatrol is built for open, disclosed supervision. It is not covert monitoring software.

You agree to all of the following:

  • You will tell each supervised person that NestPatrol is installed and what it collects.
  • You will not remove, hide, disable, or work around any notice, icon, persistent notification, or disclosure screen that identifies NestPatrol on a supervised device.
  • If a supervised person is 18 or older, you will obtain that person’s informed, documented consent before installation and you will keep that consent current.
  • You will stop supervision and remove the app when a supervised child reaches the age of majority in your state, unless that person consents in writing to continued supervision or you hold a valid guardianship order.

We may require you to confirm these facts in the product. We may keep a record of your confirmations, including the date, time, account, and device.

3. Prohibited uses

You may not use the Service to do any of the following, and you may not help anyone else do them:

  • Stalk, track, harass, threaten, coerce, control, or intimidate any person.
  • Monitor a spouse, partner, former partner, adult family member, roommate, employee, contractor, or any other adult without that person’s informed consent.
  • Monitor any person after a court has ordered you not to contact or track them.
  • Intercept communications in violation of the federal Wiretap Act, the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or any state wiretap, eavesdropping, or two-party consent law. Washington and several other states require all-party consent for recording communications.
  • Install the Service on a device you do not own and are not authorized to manage.
  • Circumvent, disable, or interfere with security, authentication, rate limits, or license controls.
  • Reverse engineer, decompile, or attempt to derive source code, except where that restriction is unenforceable by law.
  • Scrape, resell, sublicense, or provide the Service to third parties as a monitoring bureau, investigation service, or managed offering.
  • Use the Service to build a competing product, to train a machine learning model, or to benchmark against us without our written permission.
  • Upload malware, attempt unauthorized access, or use the Service in a way that harms our infrastructure or other customers.
  • Use the Service in violation of any law, including employment, custody, domestic relations, and civil rights laws.

Violating this section terminates your license immediately. We may suspend or close your account without notice and without refund. We may report unlawful activity to law enforcement.

4. What NestPatrol is, and what it is not

NestPatrol organizes information from supervised devices and applies automated analysis to flag possible concerns. That is all it does.

You agree to the following limits:

  • Not an emergency service. The Service does not contact police, fire, medical services, or any responder. If a child is in danger, call 911 or your local emergency number.
  • Not a monitoring or supervision service performed by us. We do not watch your family. Alerts are generated by software. We are not a guardian, custodian, counselor, or supervisor of any child.
  • Not medical, psychological, legal, or investigative advice. Alert categories, including any self-harm signal, are software classifications. They are not a diagnosis, a clinical assessment, or a legal determination.
  • Not complete or guaranteed. No monitoring product detects every risk. Automated analysis produces false positives and false negatives. Device settings, operating system limits, app design, encryption, network conditions, permission changes, and user action can all prevent collection.
  • Not a substitute for your judgment. You decide what an alert means and what to do about it.
  • Not a security or content-blocking guarantee. Features may change, degrade, or become unavailable when Android, Google Play, device makers, carriers, or third-party apps change their platforms.

We do not promise any specific outcome, detection rate, uptime, or response time unless we state it in a separate written agreement signed by us.

5. Alerts and automated analysis

Alerts include a category, a severity, a confidence level, and a review status. Confidence levels are estimates produced by software. They are not measurements of truth.

We have no duty to monitor, review, act on, escalate, or investigate any activity, alert, or content on your account. We may do so at our discretion. Choosing to act once does not create an ongoing duty.

You are solely responsible for how you interpret and act on alerts, including any decision to discipline, restrict, confront, report, or seek help for a child.

6. Emergency SOS

A child-initiated SOS may share available location, battery level, device information, time, and an optional message with the parent account.

SOS delivery depends on the device, power, network coverage, permissions, and third-party systems outside our control. Delivery is not guaranteed and may be delayed or fail. SOS does not notify emergency responders.

7. Accounts and security

You are responsible for your credentials and for all activity under your account. Use a strong, unique password. Enable multi-factor authentication when we offer it. Tell us immediately at support@nestpatrol.com if you suspect unauthorized access.

You are responsible for the acts of anyone you authorize to use your account. If you invite an additional guardian, that adult may view supervised-device information and you are responsible for managing that access.

We may verify your identity before we act on account, data, or deletion requests.

8. Supervised devices and permissions

Supervision requires permissions granted on the supervised device. You are responsible for granting them lawfully and for maintaining them.

Coverage varies by device model, Android version, carrier, and app. Some content is encrypted or otherwise not accessible. We do not promise coverage of any specific app, message type, or content source.

Removing the app or revoking permissions stops collection immediately. We do not guarantee notice when supervision stops.

9. Beta, preview, and trial features

Some features may be offered on a beta, preview, or trial basis. Paid subscriptions are described in Section 10.

Beta, preview, and trial features are provided as is. They may be incomplete, unstable, or discontinued at any time. Data created during a beta or preview period may be deleted when the period ends. Do not rely on the Service as a system of record.

Screenshots, dashboards, sample data, and product previews on our site are illustrative. They are not a promise of features, appearance, or performance.

Current prices are shown on the Plans page and at checkout. We may change prices going forward, with notice where required.

10. Plans, billing, and renewals

Our published plan catalog and prices are on the Plans page. Refund detail is on the Refund Policy page. If that page and these Terms conflict, these Terms control.

  • No permanent Free plan. NestPatrol does not offer an ongoing no-charge plan. Beta or promotional access may be changed or ended at any time.
  • Inactive accounts. We may close an account and delete its data after 12 months without a sign-in, after notice to the account email.
  • 3-day free trial. Eligible new parent accounts may select Starter, Family, Premium, or Premium Plus for a 3-day free trial. A payment method is required before the trial starts.
  • Subscriptions. Paid plans are sold as recurring subscriptions billed monthly or annually, as shown at checkout. Annual plans are billed in full at the start of each term.
  • Automatic billing and renewal. Unless you cancel before the trial ends, the selected plan is charged automatically after 3 days at the monthly or annual price shown at checkout. It then renews automatically at the then-current price for the same term until you cancel. You authorize us or our payment processor to charge your payment method.
  • Cancellation. Cancel during the trial in the parent billing portal to prevent the automatic charge. After billing begins, cancellation stops a future renewal and takes effect according to the cancellation date shown in the billing portal.
  • No 7-day money-back guarantee. The 3-day free trial replaces the former money-back guarantee.
  • App store purchases. If you subscribe through Google Play or another store, that store’s billing, refund, and cancellation rules control. We cannot issue refunds for store purchases.
  • Price changes. We may change prices. We will give at least 30 days’ notice by email before a change applies to your renewal. Your continued use after the change takes effect is acceptance.
  • Taxes. Prices exclude sales, use, and similar taxes. You are responsible for them.
  • Failed payments. If a charge fails, we may retry, suspend the Service, or close the account. You remain responsible for amounts owed.
  • Chargebacks. If you dispute a charge without first contacting support, we may suspend or close the account.

Except where law requires otherwise, payments are nonrefundable and we do not prorate partial periods.

11. Term, suspension, and termination

These Terms apply while you use the Service.

You may stop at any time by canceling and removing the apps.

We may suspend or terminate your access at any time, with or without notice, if we reasonably believe you violated these Terms, created legal risk for us or another person, failed to pay, or used the Service unlawfully. We may also discontinue the Service or any feature.

On termination, your license ends and we may delete your account data as described in the Privacy Policy. Sections that by their nature should survive will survive, including Sections 1, 3, 4, 5, 12, 13, 17, 18, 19, 20, 21, and 23.

12. Your content and our intellectual property

Family data. You and your family keep ownership of the content collected from supervised devices. You grant us a limited, worldwide, nonexclusive license to host, process, transmit, analyze, and display that content only to operate, secure, support, and improve the Service, and only as described in the Privacy Policy.

Model training. We do not use identifiable family content to train general-purpose AI models. Where we improve our own safety classifiers, we use aggregated or de-identified signals, or content you specifically submit as feedback on an alert.

Our property. The Service, software, models, designs, text, logos, and the NestPatrol name are owned by us or our licensors. We grant you a limited, revocable, nonexclusive, nontransferable license to use the Service for personal family use. All other rights are reserved.

Feedback. If you send ideas, suggestions, or bug reports, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation or compensation.

Copyright complaints. Send notices under the Digital Millennium Copyright Act to AlienTech Services LLC, DMCA Agent, PO Box 777, Woodinville, WA 98072, support@nestpatrol.com. We may terminate repeat infringers.

We may preserve and disclose account and device information when we believe in good faith that it is required by law, court order, or subpoena, or that it is necessary to protect a person from harm, to investigate fraud or abuse, or to defend our rights.

If we learn of apparent child sexual abuse material on our systems, we may report it to the National Center for Missing and Exploited Children and to law enforcement as required by 18 U.S.C. section 2258A.

We are not mandated reporters of child abuse or neglect. We do not assume any reporting duty on your behalf.

14. Third-party services

The Service depends on third parties, including Google Play, Android, cloud hosting, payment processors, and communication providers. We do not control them and we are not responsible for their acts, outages, policies, or terms.

Your use of third-party services is governed by their terms and privacy policies.

15. Privacy

Our Privacy Policy, Children’s Privacy Notice, and Cookie Policy explain what we collect and how we handle it. They are part of these Terms.

By enrolling a child device, you confirm that you are that child’s parent or legal guardian and that you consent to our collection and processing of that child’s information as described in those notices.

16. Changes to these Terms

We may update these Terms. If a change is material, we will post the updated version with a new effective date and notify you by email or in the product at least 30 days before it takes effect, unless the change must apply sooner for legal or security reasons.

Your continued use after the effective date is acceptance. If you do not accept, cancel and stop using the Service.

17. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR ACCURATE, THAT ALERTS WILL BE CORRECT OR COMPLETE, THAT ANY RISK WILL BE DETECTED, OR THAT DATA WILL NOT BE LOST.

Some states do not allow certain disclaimers. In those states, this section applies to the maximum extent allowed.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF WE WERE ADVISED OF THE POSSIBILITY.
  • WE WILL NOT BE LIABLE FOR ANY HARM, INJURY, ABUSE, EXPLOITATION, SELF-HARM, DEATH, PROPERTY LOSS, OR OTHER EVENT THAT THE SERVICE DID NOT DETECT, DETECTED LATE, OR CLASSIFIED INCORRECTLY.
  • WE WILL NOT BE LIABLE FOR ANY ACT OR DECISION YOU TAKE BASED ON AN ALERT, A REPORT, OR A SUMMARY.
  • OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) 100 U.S. DOLLARS.

These limits apply to all theories of liability, including contract, tort, negligence, strict liability, and statute. They apply even if a limited remedy fails its essential purpose.

Some states do not allow the exclusion of certain damages. In those states, our liability is limited to the maximum extent allowed.

19. Indemnification

You will defend, indemnify, and hold harmless NestPatrol, its owners, officers, employees, contractors, and suppliers from any claim, demand, investigation, loss, liability, damage, fine, penalty, or expense, including reasonable attorneys’ fees, arising from or relating to:

  • Your use of the Service.
  • Your breach of these Terms or of any representation in Section 1 or Section 2.
  • Any claim by a supervised person, a co-parent, a former partner, or any third party relating to monitoring, interception, privacy, custody, or consent.
  • Your violation of any law, including wiretap, eavesdropping, stalking, harassment, custody, employment, or privacy law.
  • Any action you took, or failed to take, after receiving or not receiving an alert.

We may assume exclusive defense and control of any matter subject to indemnification at your expense. You will cooperate with us.

20. Dispute resolution and arbitration

Read this section carefully. It affects your rights.

Informal resolution first. Before starting a formal proceeding, you agree to email support@nestpatrol.com with a written description of the dispute and the relief you seek. We will try in good faith to resolve it for 60 days. This step is a condition of filing.

Binding individual arbitration. If we do not resolve the dispute, you and we agree that any claim arising from or relating to these Terms or the Service will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs. Arbitration will take place in King County, Washington, or by remote hearing at your election. The arbitrator decides all issues except the enforceability of the class action waiver, which a court decides.

Class action and jury waiver. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any representative proceeding.

Exceptions. Either party may bring an individual claim in small claims court. Either party may seek injunctive relief in court to protect intellectual property or to stop unauthorized access.

Opt out. You may reject arbitration by emailing support@nestpatrol.com with the subject “Arbitration Opt-Out” within 30 days of first accepting these Terms. Include your name and account email. Opting out does not affect any other part of these Terms.

Time limit. Any claim must be filed within one year after it arises, or it is permanently barred, unless a longer period is required by law.

21. Governing law and venue

Washington law governs these Terms and any dispute, without regard to conflict of laws rules. For any matter not subject to arbitration, you and we consent to exclusive jurisdiction and venue in the state and federal courts located in King County, Washington.

22. Notices and electronic communications

You consent to receive communications from us electronically, including by email and in-product message. Electronic communications satisfy any legal requirement that a communication be in writing.

We send notices to the email on your account. You are responsible for keeping it current. Send notices to us at support@nestpatrol.com and at PO Box 777, Woodinville, WA 98072.

23. General

  • Entire agreement. These Terms, the Privacy Policy, and the Children’s Privacy Notice are the entire agreement between you and us on this subject.
  • Severability. If any provision is unenforceable, the rest stays in force.
  • No waiver. Our failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
  • No third-party beneficiaries. Except for the indemnified parties in Section 19, no third party has rights under these Terms.
  • Export and sanctions. You will comply with U.S. export control and sanctions laws.
  • Headings. Headings are for convenience only.

24. Contact

AlienTech Services LLC d/b/a Nest Patrol Tech PO Box 777, Woodinville, WA 98072 support@nestpatrol.com